My College Microsoft account has been disabled AND support request doesn't work

Mahmoud Youssef Saad 1 Reputation point
2022-04-18T23:48:52.973+00:00

My college Microsoft account has been disabled and can't get the 100$ azure students' feature, it's been disabled due to identifying suspicious activity and I observed that the account had been compromised, so I changed the password and secure the account. and I made a support request to get back my account,but i received this prepared reply :

"Sorry we were unable to verify your account information. Based on this, the earlier decision remains and your account will stay closed. Please understand that security checks like these are in place to protect the quality and integrity of the Azure service. "

So what kind of information I can send to get my account back.?

BTW I made another support request with information such as the new password, user unique ID, university name, my national ID and backup e-mail, but i got the same reply.

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  1. Dave Patrick 426.3K Reputation points MVP
    2022-04-19T00:03:15.437+00:00

    If an account access problem then try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Use the Get Help app here to chat online with someone
    https://support.microsoft.com/ContactUs

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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