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ThirthaprasadSG-0787 avatar image
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ThirthaprasadSG-0787 asked sikumars commented

Unable to verify Custom Domin in AAD

We are trying to add our domain to Azure Active Directory and to verify it with TXT records. But verification fails with error that the domain was previously added in another AAD tenant and that needs to be removed from there before adding it here. We removed it from our O365 AAD tenant and tried adding in Azure again, but it still fails to verify the records added in the web hosting portal for the said domain. We have tried with TXT as well as MX records, but the failure still persists. We have allowed enough time for the DNS propagation, but it doesn't help.
Please help me with your thoughts on this or if any one has come across the same issue and if yes, how it was resolved..
Attached the error screenshot for your reference.194050-aad-domain-verification-error.jpg

Thanks
Prasad


azure-ad-domain-services
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@ThirthaprasadSG-0787 ,
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sikumars avatar image
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sikumars answered

Hello @ThirthaprasadSG-0787 ,

Thanks for reaching out.

In this case I would recommend you reach out to MS support via customer service number for your country/region or through an Azure support request, or from Azure AD portal as shown below to create support request so that they can help you verify that name was removed completely from source tenant. Hope this helps.

194567-image.png


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