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I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I totally feel you frustration. Microsoft continues to profit from their PC's knowing full well they are pumping out thousands of new PC's with the same manufacturing and design flaw. The only thing Microsoft understands is a class action lawsuit , which thankfully is in the works.
I know this sounds silly. Have you turned on "Night Light" by mistake?
If you are running Windows 10, select the notifications icon bottom right of your screen. Then "Expand" if not already expanded, and make sure Night Light is not turned on.
Let me know whether that's your problem or not.
Update on what happened -
I took my Surface Book 1 into my local Microsoft store - they could not have been nicer. I showed them my unit and they replaced my Surface Book 1 with the new Surface Book 2 model with better specs. They told me they would take my old machine to use it to analyze the issue more - ( my screen was bowing out and it had dark yellowing stains). They believe it had to do with the battery behind the screen.
End result was they told me this is their "Flagship" product and they wanted me to have a machine I could use with no issues. I would recommend setting an appointment at their store and they should also take care of you. Microsoft did me great and I am a customer for life.
Jeff
******@gmail.com
I had the exact opposite experience. The screen of my Surface Book is yellowing on both sides, so I took it into the Microsoft Store in Los Angeles (in the Century City mall). They told me that I'd need to pay $600 to replace the screen. It's truly unbelievable to think that I spent $3000 on a computer that needs the screen replaced after a little over a year due to a known defect. Shame on Microsoft for this. I'll highly recommend to everyone I know to stay away from the Surface in the future.
Hi Jeff,
The discoloration on the screen can be a hardware related issue. It would be best if you take your device to a Microsoft Store to have it assessed. Our personnel will be able to provide you with the appropriate resolution. Should you need additional assistance, please contact our Answer Desk. If you're outside the US, refer to the Global Customer Service phone numbers to get in touch with the Customer Support in your region.
Feel free to post back if you have any concerns.
