Unread messages count not showing on owa public folders

Binosh Thomas 1 Reputation point


I'm using Exchange server 2019, the public folders are added to outlook Add to favourite and able to see the unread message count. But from the OWA unread messages count not showing for public folders emails.

Please let me know, how to get unread message count in OWA for public folder items.


Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Aholic Liang-MSFT 13,826 Reputation points Microsoft Vendor

    Hi @Binosh Thomas ,

    Based on my test , I reproduced this issue in my lab. It seems to be a by-design behavior.
    Thus if possible , please consider using Outlook for Windows instead if you would like to get the count of the unread messages in public folder.
    Thanks for your understanding.

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