I need to reset my MFA in azure portal

Leonardo 1 Reputation point
2022-04-21T22:41:55.87+00:00

I need to reset my MFA in azure portal, but I do not have access to the portal.azure.com due to MFA issue.

MS Authenticator is giving me 8 digits code, but the login is expecting 6 digits.

I am using a personal outlook account.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Udaiappa Ramachandran 726 Reputation points MVP
    2022-04-22T00:41:27.807+00:00

    I assume your personal account is your live account. in this case, you can visit https://account.microsoft.com/ then follow the wizard to reset the password followed by "show more verification methods" link. Once after the reset then login back to portal.azure.com

    1 person found this answer helpful.

  2. JamesTran-MSFT 36,536 Reputation points Microsoft Employee
    2022-05-02T21:16:11.36+00:00

    @Leonardo
    Thank you for your time and patience throughout this issue and I apologize for the delayed response!

    Since you can't login to the Azure Portal and it's only giving you the option of authenticating with the MS Authenticator App, can you select the Forgot my password? option during login.

    1) Since you can't login via the Authenticator App to verify your identity, you can select User a different verification option.
    2) You can verify your identity via Email, Phone/Text, or Authenticator App. If you don't have access to any of these options, you can select I don't have any of these.
    3) If you have your Recovery codes, you can use them. Otherwise, you can select No.
    4) After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account. For more info.

    174261-image.png
    174218-image.png

    If you're using your onmicrosoft.com or tenant specific account, you can still select Forgot my password?, which will take you other authentication methods to login. If none of the above options work, you'll have to reach out to our Azure Data Protection team for further assistance - (866-807-5850).
    174195-image.png

    For future reference, I'd also recommend creating and managing an emergency access account in Azure AD, this will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in or activate another user's account as an administrator.

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.


    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

    1 person found this answer helpful.
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  3. Leonardo 1 Reputation point
    2022-05-09T23:23:37.017+00:00

    Hi James,

    Thanks for your answer.

    I have followed all these steps, and I was able to reset my password.

    1) Since you can't login via the Authenticator App to verify your identity, you can select User a different verification option.
    2) You can verify your identity via Email, Phone/Text, or Authenticator App. If you don't have access to any of these options, you can select I don't have any of these.
    3) If you have your Recovery codes, you can use them. Otherwise, you can select No.
    4) After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account

    This allows me to login in outlook.com with no issues. But there is no impact in azure.
    After I enter my user and password, portal is still asking me MFA code (6 digits) but my ms authenticator is showing me 8 digits.

    Again, I do not have AD setup for azure portal. I have been using my outlook account for more than 10 years no issues.

    Thanks in advance

    Leonardo

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  4. Leonardo 1 Reputation point
    2022-05-11T23:33:39.28+00:00

    Finally I had to create a support ticket asking to reset my MFA to Data Protection team using this weird account name since I am using Azure AD free version

    username_outlook.com#EXT#@usernameoutlook.onmicrosoft.com

    After some tries I was able to login again to portal.azure.com.

    In my understanding outlook MFA settings and Azure AD MFA settings are different even if they are using the same email account.

    Thanks,

    Leonardo

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