I need to reset my MFA in azure portal

Question

I need to reset my MFA in azure portal

Leonardo 1

I need to reset my MFA in azure portal, but I do not have access to the portal.azure.com due to MFA issue.

MS Authenticator is giving me 8 digits code, but the login is expecting 6 digits.

I am using a personal outlook account.

JamesTran-MSFT 37,236 Reputation points Microsoft Employee Moderator

2022-04-22T16:20:01.273+00:00
@Leonardo
Thank you for your post!

When it comes to resetting your MFA within Azure:

Do you have an Admin that can require you to re-register for MFA?

When it comes to the Authenticator App, is it asking you to select an 8-digit code?

Do you have any other authentication methods set to satisfy the MFA? i.e. Phone number, email, etc.?

Any additional information would be greatly appreciated.
Thank you for your time and patience throughout this issue.
Leonardo 1 Reputation point

2022-04-25T13:05:05.993+00:00

Hi James,

I do not have any other admin that can login into Portal to re-register MFA.
Yes, ms authenticatior is asking 6 digit code, but the app is giving me 8 digits
Yes, I have other authentication methos as the image shows like phone number or emails, but portal is only giving me the option with ms authenticator
Simon 0 Reputation points

2025-02-13T20:08:10.73+00:00

I have the exact same problem. Is there any guidance on how to create a support ticket for a personal account to reset Azure MFA?
MrM-2441 10 Reputation points

2025-03-04T17:05:13.04+00:00

Did you find the way to resolve the problem, I have the same situation.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Chye Lin Chee 0 Reputation points

2025-04-26T04:25:16.83+00:00

I think a simpler way is to go to aka.ms/mfasetup with the strange account name johndoe_hotmail.com#EXT#@johndoehotmail.onmicrosoft.com user name instead of the johndoe Hotmail user name, but I haven't tried that
Kevin L 0 Reputation points

2026-01-21T15:00:30.5266667+00:00

I have the exact same problem

3 answers

Your answer

JamesTran-MSFT 37,236 Reputation points Microsoft Employee Moderator

2022-04-22T16:20:01.273+00:00

@Leonardo
Thank you for your post!

When it comes to resetting your MFA within Azure:

Do you have an Admin that can require you to re-register for MFA?

When it comes to the Authenticator App, is it asking you to select an 8-digit code?

Do you have any other authentication methods set to satisfy the MFA? i.e. Phone number, email, etc.?

Any additional information would be greatly appreciated.
Thank you for your time and patience throughout this issue.
Leonardo 1 Reputation point

2022-04-25T13:05:05.993+00:00

Hi James,

I do not have any other admin that can login into Portal to re-register MFA.
Yes, ms authenticatior is asking 6 digit code, but the app is giving me 8 digits
Yes, I have other authentication methos as the image shows like phone number or emails, but portal is only giving me the option with ms authenticator
Simon 0 Reputation points

2025-02-13T20:08:10.73+00:00

I have the exact same problem. Is there any guidance on how to create a support ticket for a personal account to reset Azure MFA?
MrM-2441 10 Reputation points

2025-03-04T17:05:13.04+00:00

Did you find the way to resolve the problem, I have the same situation.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Chye Lin Chee 0 Reputation points

2025-04-26T04:25:16.83+00:00

I think a simpler way is to go to aka.ms/mfasetup with the strange account name johndoe_hotmail.com#EXT#@johndoehotmail.onmicrosoft.com user name instead of the johndoe Hotmail user name, but I haven't tried that
Kevin L 0 Reputation points

2026-01-21T15:00:30.5266667+00:00

I have the exact same problem

Answer 1

@Leonardo
Thank you for your time and patience throughout this issue and I apologize for the delayed response!

Since you can't login to the Azure Portal and it's only giving you the option of authenticating with the MS Authenticator App, can you select the Forgot my password? option during login.

1) Since you can't login via the Authenticator App to verify your identity, you can select User a different verification option.
2) You can verify your identity via Email, Phone/Text, or Authenticator App. If you don't have access to any of these options, you can select I don't have any of these.
3) If you have your Recovery codes, you can use them. Otherwise, you can select No.
4) After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account. For more info.

If you're using your onmicrosoft.com or tenant specific account, you can still select Forgot my password?, which will take you other authentication methods to login. If none of the above options work, you'll have to reach out to our Azure Data Protection team for further assistance - (866-807-5850).

For future reference, I'd also recommend creating and managing an emergency access account in Azure AD, this will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in or activate another user's account as an administrator.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Leonardo 1 Reputation point

2022-05-09T23:23:37.017+00:00

Hi James,

Thanks for your answer.

I have followed all these steps, and I was able to reset my password.

1) Since you can't login via the Authenticator App to verify your identity, you can select User a different verification option.
2) You can verify your identity via Email, Phone/Text, or Authenticator App. If you don't have access to any of these options, you can select I don't have any of these.
3) If you have your Recovery codes, you can use them. Otherwise, you can select No.
4) After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account

This allows me to login in outlook.com with no issues. But there is no impact in azure.
After I enter my user and password, portal is still asking me MFA code (6 digits) but my ms authenticator is showing me 8 digits.

Again, I do not have AD setup for azure portal. I have been using my outlook account for more than 10 years no issues.

Thanks in advance

Leonardo

Answer 2

Udaiappa Ramachandran 726 MVP

I assume your personal account is your live account. in this case, you can visit https://account.microsoft.com/ then follow the wizard to reset the password followed by "show more verification methods" link. Once after the reset then login back to portal.azure.com

Leonardo 1 Reputation point

2022-04-22T12:42:38.573+00:00

These are my current settings. I have reset my password and it is working fine.
But when I try to login to portal.azure.com, after I enter my credential I receive the request to approve the sign in, but I do not have setup ms authenticator un my account
Then I select I can't use ny ms authenticator app
But it still asking me the code that I do not have
I tried to setup ms authenticator several times, but it is generating 8 digit code, and the login only accept 6.
I Found other people with the same problem, but I can not solve the issue.

https://learn.microsoft.com/en-us/answers/questions/443783/cannot-login-to-azure-portal-1.html

thanks in advance

Answer 3

Leonardo 1

Finally I had to create a support ticket asking to reset my MFA to Data Protection team using this weird account name since I am using Azure AD free version

username_outlook.com#EXT#@usernameoutlook.onmicrosoft.com

After some tries I was able to login again to portal.azure.com.

In my understanding outlook MFA settings and Azure AD MFA settings are different even if they are using the same email account.

Thanks,

Leonardo

DIEGO SKUBISZ 0 Reputation points

2025-03-14T12:21:02.45+00:00

Hi Leonardo, could you please inform how you managed to create a ticket into azure support without login? because I have the same problem. Thanks

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I need to reset my MFA in azure portal

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