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LeonardoCuljak-5811 asked LeonardoCuljak-5811 answered

I need to reset my MFA in azure portal

I need to reset my MFA in azure portal, but I do not have access to the portal.azure.com due to MFA issue.

MS Authenticator is giving me 8 digits code, but the login is expecting 6 digits.

I am using a personal outlook account.

azure-ad-multi-factor-authentication
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@LeonardoCuljak-5811
Thank you for your post!

When it comes to resetting your MFA within Azure:

  • Do you have an Admin that can require you to re-register for MFA?

  • When it comes to the Authenticator App, is it asking you to select an 8-digit code?

  • Do you have any other authentication methods set to satisfy the MFA? i.e. Phone number, email, etc.?


Any additional information would be greatly appreciated.
Thank you for your time and patience throughout this issue.

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196202-azure0.jpg
Hi James,

I do not have any other admin that can login into Portal to re-register MFA.
Yes, ms authenticatior is asking 6 digit code, but the app is giving me 8 digits
Yes, I have other authentication methos as the image shows like phone number or emails, but portal is only giving me the option with ms authenticator

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nhcloud avatar image
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nhcloud answered LeonardoCuljak-5811 commented

I assume your personal account is your live account. in this case, you can visit https://account.microsoft.com/ then follow the wizard to reset the password followed by "show more verification methods" link. Once after the reset then login back to portal.azure.com

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These are my current settings. I have reset my password and it is working fine.
[1]: /answers/storage/attachments/195509-azure0.jpg

But when I try to login to portal.azure.com, after I enter my credential I receive the request to approve the sign in, but I do not have setup ms authenticator un my account
[2]: /answers/storage/attachments/195568-azure1.png

Then I select I can't use ny ms authenticator app
[3]: /answers/storage/attachments/195607-azure2.png

But it still asking me the code that I do not have
[4]: /answers/storage/attachments/195500-azure3.png

I tried to setup ms authenticator several times, but it is generating 8 digit code, and the login only accept 6.
I Found other people with the same problem, but I can not solve the issue.


https://docs.microsoft.com/en-us/answers/questions/443783/cannot-login-to-azure-portal-1.html

thanks in advance

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JamesTran-MSFT avatar image
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JamesTran-MSFT answered

@LeonardoCuljak-5811
Thank you for your time and patience throughout this issue and I apologize for the delayed response!

Since you can't login to the Azure Portal and it's only giving you the option of authenticating with the MS Authenticator App, can you select the Forgot my password? option during login.

1) Since you can't login via the Authenticator App to verify your identity, you can select User a different verification option.
2) You can verify your identity via Email, Phone/Text, or Authenticator App. If you don't have access to any of these options, you can select I don't have any of these.
3) If you have your Recovery codes, you can use them. Otherwise, you can select No.
4) After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account. For more info.

174261-image.png
174218-image.png



If you're using your onmicrosoft.com or tenant specific account, you can still select Forgot my password?, which will take you other authentication methods to login. If none of the above options work, you'll have to reach out to our Azure Data Protection team for further assistance - (866-807-5850).
174195-image.png


For future reference, I'd also recommend creating and managing an emergency access account in Azure AD, this will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in or activate another user's account as an administrator.


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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LeonardoCuljak-5811 answered

Hi James,

Thanks for your answer.

I have followed all these steps, and I was able to reset my password.

1) Since you can't login via the Authenticator App to verify your identity, you can select User a different verification option.
2) You can verify your identity via Email, Phone/Text, or Authenticator App. If you don't have access to any of these options, you can select I don't have any of these.
3) If you have your Recovery codes, you can use them. Otherwise, you can select No.
4) After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account

This allows me to login in outlook.com with no issues. But there is no impact in azure.
After I enter my user and password, portal is still asking me MFA code (6 digits) but my ms authenticator is showing me 8 digits.

Again, I do not have AD setup for azure portal. I have been using my outlook account for more than 10 years no issues.

Thanks in advance

Leonardo

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LeonardoCuljak-5811 answered

Finally I had to create a support ticket asking to reset my MFA to Data Protection team using this weird account name since I am using Azure AD free version


username_outlook.com#EXT#@usernameoutlook.onmicrosoft.com

After some tries I was able to login again to portal.azure.com.

In my understanding outlook MFA settings and Azure AD MFA settings are different even if they are using the same email account.

Thanks,

Leonardo

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