I have a client that purchused office 365 Business but can not access it through the registered email or the domain name. Error AADSTS50020

Peter Olivier 1 Reputation point
2022-04-22T11:13:33.273+00:00

Request Id: 64b30af6-7d75-43b2-92d3-a2efb90c2800
Correlation Id: d27a6954-b3a5-4f84-a837-dddbbe8bc65d
Timestamp: 2022-04-22T09:11:05Z
Message: AADSTS50020: User account 'Email' from identity provider
'live.com' does not exist in tenant 'T-Squared Labour Consultants(Pty)Ltd' and
cannot access the application '00000006-0000-0ff1-ce00-000000000000'(Microsoft Office 365 Portal)
in that tenant. The account needs to be added as an external user in the tenant first.
Sign out and sign in again with a different Azure Active Directory user account.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. T. Kujala 8,706 Reputation points
    2022-04-22T11:19:04.23+00:00