microsoft authenticator app lost

Dmitro 1 Reputation point
2022-04-23T15:56:43.723+00:00

Hello, I reset my phone settings. I forgot to unlock the protection, now I can not log into my account. I can’t receive SMS on my phone, because the operator is not working in the city due to the war. Is it possible to reset the protection?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Tag not monitored by Microsoft.
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  1. risolis 8,711 Reputation points
    2022-04-23T19:08:09.667+00:00

    Hello @Dmitro

    Thanks for your post.

    If you remove/reset your phone settings and then you got lost your MS app, you will need to use the backup codes instead.

    Regards,