Stephanie Swikehardt 1 Reputation point

I desperately need help! I don't know why or how my authenticator signed out my business account, but when I try to sign it it says it doesn't exist, but I cannot login to said account on my laptop because it requires me to accept through the authenticator app. I'm at a complete loss, and there seems to be no contact information for supper to recover this! It just says contact your administrator, but I am the admin, I have only one account set up. I don't understand! Please help!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. risolis 8,706 Reputation points

    Hello @Stephanie Swikehardt

    Thanks for your post.

    I would like to gather you some guidance on this concern but I need to know few details first...

    -Is your business account a Microsoft account o any other?
    -Did you log in on a web browser(PC device) or mobile phone?
    -when you stated you are the administrator.... Are you an IT admin/Azure Active Directory admin?
    -Have you try to use any Trusted Device to log in to your account? >>"A previous device used for log in to your business account"
    -Have you ever configured an email account to backup your MS authenticator data before?
    -Do you save previously any backup code for this specific account? So, you can bypass the MS authenticator by using it

    Looking forward to hear back from you...


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  2. John Zheng 6 Reputation points

    I have the same problem. I called millions of times but no one give me a solution.

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