Microsoft Store in-app Purchase is not working -after change in india card verification process.

Jiya desai 51 Reputation points
2022-04-25T12:48:56.017+00:00

Hi,

My App has in-app purchase (Subscription Addon Type).

While going through in-app purchase process, we have noticed a slight change due to RBI rules and regulations.
Earlier user's in-app purchase was not required to go though OTP verification process. But now it does take user to their banking website for OTP verification.

But after entering OTP on website page It goes into an infinite loop. Have no clue why this happens. as a result in-App purchase fails.

We have used this Credit Card earlier also for purchases on Microsoft Store, So one thing we know for sure is that CC is working.
We have also used same credit card for other online purchases also and it has worked there too.

I think issue lies somewhere between MSFT Server and Bank Server. Can anyone at MSFT help us and look into the matter.

Also there is no transaction number no available , else I could have asked bank also to look into the matter.

Any advise.

Regards

Microsoft Partner Center
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