Error de copia de seguridad microsoft autenticador

Santiago Mx 1 Reputation point

Hola, hace unas semanas cambie de teléfono y hice todo el proceso para crear la copia de seguridad de Microsoft autenticador y a la hora de querer iniciarla en el nuevo teléfono directamente me dice que no tengo ninguna copia almacenada
Necesito ayuda porfavor ya que cuentas importantes se encuentran allí

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous

    Q&A forums are currently english only.

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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