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Power point freeze sometime using Office365

Rakesh kumar 191 Reputation points
2022-04-26T04:18:20.793+00:00

Hi,
Good Morning.!

We have just upgraded our Office version from office 2016 Professional to Microsoft 365 apps but since upgradation some users have reported that sometime PowerPoint get freeze while working. user can change the slide but it cannot edit or save file. I have tried to update it but its says already having the latest version. Can anyone suggest how to fix it.

Thanks in advance
Rakesh Kumar

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Emi Zhang-MSFT 30,126 Reputation points Microsoft External Staff
    2022-04-26T08:30:51.813+00:00

    Hi @Rakesh kumar ,
    Did this problem only appear in PowerPoint?
    As you said this problem is appeared after upgrading to Office 365, I suggest you try to run a completely uninstall in PC to help clean all versions of Office in PC.
    You can download the tool to help you uninstall Office completely:
    https://aka.ms/SaRA-officeUninstallFromPC
    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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