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Rakeshkumar-4828 avatar image
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Rakeshkumar-4828 asked Rakeshkumar-4828 commented

Power point freeze sometime using Office365

Hi,
Good Morning.!

We have just upgraded our Office version from office 2016 Professional to Microsoft 365 apps but since upgradation some users have reported that sometime PowerPoint get freeze while working. user can change the slide but it cannot edit or save file. I have tried to update it but its says already having the latest version. Can anyone suggest how to fix it.

Thanks in advance
Rakesh Kumar

office-itpro
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1 Answer

emizhang-msft avatar image
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emizhang-msft answered Rakeshkumar-4828 commented

Hi @Rakeshkumar-4828,
Did this problem only appear in PowerPoint?
As you said this problem is appeared after upgrading to Office 365, I suggest you try to run a completely uninstall in PC to help clean all versions of Office in PC.
You can download the tool to help you uninstall Office completely:
https://aka.ms/SaRA-officeUninstallFromPC
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Hi @Rakeshkumar-4828,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Hi,

As per your suggestion i have uninstalled the office using microsoft office uninstaller and reinstalled the office again.

But user still facing the similiar issue again.

Also this issue is coming to some other users as well and i have already updated office 365 apps but its still not resolved.

Kindly suggest how to fix it.


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