How to resolve an issue with Authenticator app and Teams

Tom 1 Reputation point
2022-04-26T11:11:47.3+00:00

My organisation is now requiring Authenticator to use anything from laptop and phone which works absolutely fine for documents and outlook.

When I try to use teams, on iPhone XR, it forever cycles between the Teams app and the Authenticator app without actually doing anything.

Eventually I get a domain error, saying the operation couldn’t be completed, error code -50000

If I then retry it asks for my account name/password which I enter, then it gives me another error saying that my account does not exist in the tenant. But it definitely does as my IT team can see it and I can use it for everything else.

It then tells me to sign in with a different azure directory user account.

Latest log in attempt is below

Request Id: eae3f566-e299-4036-9b7c-a2cc0a05c400
Correlation Id: 0530162f-9213-43da-919b-5d6dd4dd02f2
Timestamp: 2022-04-26T11:07:16Z

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,595 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,108 questions
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