Microsoft Teams
A Microsoft customizable chat-based workspace.
10,438 questions
Teams cut UI of message on mobile devices
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 73%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Daniel
1
Reputation point
Hi everyone, we find strange behavior of chatting with bot on mobile devices, when message comes but it cuts and for click on button for continue chat, I need to scroll up and use onpiont of previous message again. Why is this happened? How can we fix it?
Also user mentioned, that it happen depends which Wi-Fi has been connected.
Teams app is updated to the latest version.
Internet connection has good quality and throughput.
Microsoft Teams
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 54,326 Reputation points Microsoft Vendor2022-04-27T05:57:58.027+00:00 Hi @Daniel
Does this issue only happened in mobile device? What about in Teams web client?
Does this issue only occurred when you chat with bot in Teams client?
-
Daniel 1 Reputation point
2022-04-27T08:07:01.377+00:00 Hi,
The user said is happens on mobile and on desktop for him.it happens seldom only on some users, we haven't found any way to reproduce it and don't know occurred it only for bot.
-
JimmyYang-MSFT 54,326 Reputation points Microsoft Vendor
2022-04-29T10:29:55.403+00:00 So do you mean this issue is not persist all the time, right?
Have you checked Teams web client?
-
Daniel 1 Reputation point
2022-04-29T11:18:02.477+00:00 Yes, it doesn't persist all time, user said he gets this trouble when having weak internet
-
JimmyYang-MSFT 54,326 Reputation points Microsoft Vendor
2022-05-06T07:18:06.77+00:00 Thanks for your feedback.
Since your issue is not persist all the time. It is difficult for us to find the detailed reasons of this issue. According to your description, your issue is happened when having weak internet. Could you try to change another internet connection to see if it can be fixed?
-
JimmyYang-MSFT 54,326 Reputation points Microsoft Vendor
2022-05-13T10:13:19.837+00:00
Sign in to comment
Sign in to answer