Azure AD - Adding Mobility (MDM + MAM)

Travis 1 Reputation point
2022-04-26T20:37:52.09+00:00

I'm attempting to add Airwatch MDM from the Mobility (MDM+MAM) page of Azure AD. Each time I try to add this, I get an error, which states

"Failed to add application AirWatch by VMware"

When I click on the error, it seemingly provides no details of significance...the full error code is as such:

{"errorCode":"Unknown","localizedErrorDetails":{"errorDetail":null},"operationResults":null,"timeStampUtc":"2022-04-26T20:16:38.594764Z","clientRequestId":"7ff3cd08-08c1-4ad8-8ca6-35e1b9050059","internalTransactionId":"36d535be-6948-44e7-8369-9d50afe64e23","tenantId":null,"userObjectId":"6d39d1ab-6e2e-4237-bbf3-694a04fe7526","exceptionType":"AADGraphException"}

I've tried adding Airwatch MDM from a private browser tab as well with no luck.

I should also note - I can add other MDM applications, such as Scalefusion, without issue. The problem seems to be isolated to Airwatch.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Givary-MSFT 27,566 Reputation points Microsoft Employee
    2022-04-27T06:26:56.717+00:00

    @Travis

    Thank you for reaching out to us. As I understand you are adding Airwatch by VMware from Mobility (MDM and MAM) blade.

    From the details provided in the question, i see it is failing at AADGraphException, did a quick repro in my lab and i tried to add the same application, was able to add it successfully, during this process noticed following permissions are needed on Microsoft Graph

    196833-image.png

    I wanted to check account you are using to perform this activity, what kind of permissions does it have for Microsoft Graph ?

    Is it possible for you to perform the same operation with different Global admin account ? Also you can login to graph explorer, enter the credentials and verify the permissions ( under Modify permissions tab ).

    If the issue still persists, let me know.

    Reference: https://kb.vmware.com/s/article/86061