Lost access to account and purchases

Adam Noon 1 Reputation point
2022-04-27T13:50:17.06+00:00

So last week I noticed that I couldn't log into my Xbox account; password wasn't being accepted.
I tried resetting my password but noticed that the email on the account for recovery was changed to a something@rambler.ru address.

I tried a whole range of things to restore my account to no avail and had to resort to creating a new account.

Some things that are very worrying here; I can no longer access my OneDrive which contained a bunch of proprietary documents etc and, less worrying, my migrated Minecraft account and all of the Minecraft Marketplace purchases that my kids paid for.

I can't find a single place online to contact Microsoft regarding this so have resorted to posting a message here; I hope there is somewhere someone can point me to in order to get this resolved!

Cheers,
Adam

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  1. Anonymous
    2022-04-27T14:01:53.063+00:00

    XBox is not currently supported here on Q&A. They're actively answering question in dedicated forums here.
    https://answers.microsoft.com/en-us/xbox/forum

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Adam Noon 1 Reputation point
    2022-04-27T14:08:09.58+00:00

    True, but my Xbox profile is tied to my microsoft account (containing all of my OneDrive data, etc) which was compromised; I just noticed it when logging into Xbox.

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  3. Anonymous
    2022-04-27T14:09:40.99+00:00

    If an account access problem then also try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Use the Get Help app here to chat online with someone
    https://support.microsoft.com/ContactUs

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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