Teams Loading issue for Multiple users

IBN 4,376 Reputation points

Hello Teams Community

Please i need your help on this issue.

We have a user who is unable to log into the teams.

Here is the error message:


Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Accepted answer
  1. Yuki Sun-MSFT 41,011 Reputation points

    Hi @IBN ,

    Please have a look at the lower left corner of error message screen and see if there's any error code which might be helpful for further analysis.

    Besides, below are some troubleshooting steps you could try and see it can help:

    1. Log in to Teams web client via and check the result.
    2. Remove the Teams cache and then reinstall the Teams client. For instructions about how to clear the Teams cache, you may refer to this link. To reinstall Teams, you can uninstall it via Control Panel, then download and install it via

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