Emojis not Appearing on Teams

Question

My emojis are gone! Been this way for 2 days.

Not able to use emoji reactions. However, I can react to someone else reaction.

When I start my own thread, no emojis there either...

I have tried the following and nothing has worked.

• Signing out and then back in again.
• Switching from dark to normal mode (and signing out and in).
• Ticked "Disable GPU hardware acceleration (requires restarting Teams)" and restarting (along with signing out and in).
• Turned off Windows firewall (to see if it was blocking it) and turned off all Windows Defender and AV (Sophos).
• Reinstalling the Teams app.

In running Windows 10 Pro - Version 1909 - OS build 18363.657.

The online version is behaving the exact same way.

I'm really at a loss here Microsoft! Please help!

Answer 1

Hi John,

This issue was posted to the Service Health Dashboard (SHD) as incident TM204302starting at **2020-02-20 22:30:53 (UTC).**The user experience of this incident is: Users may not be able to select emojis or reactions in the Microsoft Teams desktop and web clients. Tenant administrators can view current information and updates on SHD at the link here

https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx.

For affected customers to easily identify the information here, this thread will be closed.

​We will update to the primary thread below once the issue is resolved or you can obtain the most recent information from SHD:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_teams-mso_o365b/teams-not-showing-smileys-nor-reactions/d959bc1e-3bb6-41b6-9af8-26b04287d757?messageId=e493b570-0605-44c9-8a26-05ac84c36647&tm=1582267648736

Best Regards,

Sylvie