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Valentin-9760 avatar image
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Valentin-9760 asked FaeryFu-MSFT edited

Error windows 10 explorer

When I try to copy an attachment from Outlook and paste it into a folder, my explorer shows the "not responding" error.
I reinstall windows but the same problem appears.
Thank you.

Best regards,
Valentin.

windows-10-generaloffice-outlook-itpro
· 3
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What version of Microsoft Office are you using?
Since when this problem started?
Try performing a Clean Boot and see if the problem persists?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

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Hi @Reza-Ameri,

I use this version of outlook : Microsoft® Outlook® pour Microsoft 365 MSO (Version 2203 Build 16.0.15028.20218) 64 bits
Maybe 3 weeks or more.
The version is the latest of office.

Thank you.

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Have you tried the Clean Boot as I shared earlier?
If yes, what was the result?

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FaeryFu-MSFT avatar image
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FaeryFu-MSFT answered FaeryFu-MSFT edited

Hi @Valentin-9760 ,

Welcome to our forum!
Would you mind offering me more information for further analysis:
1. Whether you cannot copy all attachment or just specific ones.
2. If adding your account to another Outlook client, whether the issue will appear.

Given this case, it is recommend you use the followig troubleshooting:

• Check the version of the Outlook client(File > Office Account > About Outlook), and make sure that you upgrade it to the latest(File > Office Account > Update Options > Update Now)
• Sometimes addins may also lead to the error, run outlook in safe mode: Win+R, type outlook.exe /safe.
• If above doesn't help, try creating a new Outlook profile by following these steps:
Open Control Panel > Mail > Show profiles > Add a new profile and connect your account to see if the issue continues.


If the answer is helpful, please click "Accept Answer" and kindly upvote it.
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Hi @FaeryFu-MSFT,

1 - I cannot copy all attachments
2- I add the account to another computer with the same version of office and the issue not appear

the version of office is : Microsoft® Outlook® pour Microsoft 365 MSO (Version 2203 Build 16.0.15028.20218) 64 bits

I run outlook in safe mode but the same issue.

I remember that : I reinstalled the version of windows 10 + office

Thank you.

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Hi @Valentin-9760 ,

Thanks for your reply.

Have you tried perform a clean boot?
For more information about performing a clean boot, see How to perform a clean boot in Windows

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Hi @FaeryFu-MSFT,

Yes I tried the clean boot but nothing change.
I tried to reinstall windows.
Thank you.

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hi there,

This problem occurs for one or more of the following reasons:

-You have not installed the latest updates.
-Outlook is in use by another process.
-Outlook is loading external content, such as images in an email message.
-A previously installed add-in is interfering with Outlook.
-You have to repair your Office programs.
-Outlook data files have become corrupted or damaged.
-Your installed antivirus software is outdated, or it conflicts with Outlook.
-Your user profile has become corrupted.
-Another program conflicts with Outlook.

You can follow the troubleshooting steps from the below article and see if that helps you
https://docs.microsoft.com/en-us/outlook/troubleshoot/performance/outlook-not-responding-error-or-outlook-freezes



--If the reply is helpful, please Upvote and Accept it as an answer–

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