M365-SharePoint online Search not working for specific users

Dhamley 31 Reputation points

Hi Team
Facing issues in M365-SharePoint online where Search not working for specific users

Search is not working with his user account in his System
Search is not working with his user account in my System
Search is working for me with my user account in his System

Any suggestion and idea would be much appreciated ...

A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. T. Kujala 8,706 Reputation points
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  2. Wendy Li_MSFT 1,711 Reputation points Microsoft Vendor

    @Dhamley To narrow down this issue, please verify the followings:

    1. What did you mean by "Search not working for specific users"? Is there an error displayed when they search? Or were no results returned?
    2. Do more than one user has this issue? Or does just one specific user has this issue?
    3. What permissions do the problematic users have? Search has security trimming, if the users have no access to the content that they want to search, no results will be returned when they search.

    So, please compare your permission with the problematic users', make sure the problematic users have the same permission as you, or they have at least Read permission on the content that they want to search.


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