I want to get a toll free number for one user in teams

IBN 4,381 Reputation points

Hello Teams Community,

Please i need your help on this

I want to see if I can set up the main phone number that is toll-free and points to one team's user to answer.

Here is the screenshot of the the user's license


When i tried to assigned the toll free number i got this error


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  1. Yuki Sun-MSFT 41,016 Reputation points

    Hi @IBN

    From your description, are you trying to get toll-free service phone numbers? If this is the case, you would need to first set up Communications Credits.

    More details, hopefully you can find the document below helpful:
    Service phone numbers for Calling Plans

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