I want to get a toll free number for one user in teams

IBN 4,381 Reputation points
2022-04-29T16:08:15.767+00:00

Hello Teams Community,

Please i need your help on this

I want to see if I can set up the main phone number that is toll-free and points to one team's user to answer.

Here is the screenshot of the the user's license

197804-image.png

When i tried to assigned the toll free number i got this error

197766-image.png

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  1. Yuki Sun-MSFT 41,016 Reputation points
    2022-05-02T03:17:07.84+00:00

    Hi @IBN

    From your description, are you trying to get toll-free service phone numbers? If this is the case, you would need to first set up Communications Credits.

    More details, hopefully you can find the document below helpful:
    Service phone numbers for Calling Plans
    198058-1.jpg


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