Office Deployment Tool 15028-20160 >> Installation never completed

~OSD~ 2,131 Reputation points
2022-04-30T01:54:05.597+00:00

Hi,

Installing O365 with office deployment tool 15028-20160. Installation initiated but never completed. Even I waited for days but no effect. In my case, it's about 50% and then stuck.
Have downloaded on local disk and installing using Setup.exe /configure configurationfile.xml
Checked on different machines but same results.
Is it known issue, any troubleshooting steps /suggestions?
This article is not helpful for my case even it describes almost same scenario I have:
https://support.microsoft.com/en-us/office/installation-of-office-hangs-at-90-35e6952b-eff9-4bd3-9c9b-bb3c2aba7f16

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2 answers

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  1. T. Kujala 8,706 Reputation points
    2022-04-30T03:51:27.43+00:00

    Hi @~OSD~ ,

    You can find the log files in the %temp% folder.

    Hopefully, it helps you to the right direction.

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  2. Emily Hua-MSFT 27,591 Reputation points
    2022-05-02T07:06:02.61+00:00

    Hi @~OSD~

    Could you please share us with your configuration file (.xml) for better analysis?
    Please note, if there is any privacy information, please delete it or use "XXX
    XXX" to represent it.

        - First, it's best to [remove the current installation of Office by running the Uninstall Microsoft Office tool][1].  
          If possible, you can [download install Microsoft 365 apps from the portal][2] to have a check.  
        - Then I suggest your try **[the latest version of ODT][3]**.  
        - If there is any antivirus software, it is recommended to temporarily quit it to have a check.  
          Besides, ensure the [URLs and IP address related to Office 365][4] are not blocked via firewall.  
        - Please also try to update Windows system.  
         
       Any updates, welcome to post back.  
         
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       [1]: https://learn.microsoft.com/en-us/answers/articles/67444/email-notifications.html  
           
       [1]: https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-us&rs=en-us&ad=us  
           
       [2]: https://portal.office.com/account#installs  
           
       [3]: https://www.microsoft.com/en-us/download/details.aspx?id=49117  
           
       [4]: https://learn.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide#microsoft-365-common-and-office-online
    
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