Authenticator screen lock won't recognise my face

Gio 1 Reputation point

When I set up the phone with Face ID password and installed the authenticator I must have done something wrong.

now the Authenticator doesn't recognise my face! while the phone does! how is it possible?

the phone is Realme 8 5G Android 11

I have tried everything... restored to factory settings, disabling Face screen lock on the phone... using a different account .Nothing works. It does work on an old Samsung with PIN only.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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