Microsoft authenticator recover

Question

Hi everyone,

I had the Microsoft authenticator app confured with the email account for the company that I work for in my old phone, but it is broken (batery dead) and I am not able to access to Outlook because the authenticator app is only related to that device. All the steps to recover requiere a code in Microsoft authenticator.
Is there any way to remove that device and configure in the new one?

Answer 1

Also try signing in to your account but select the Sign in another way link (assumes you set one up) on the Two-factor verification page.
https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

Thanks Patrick!

And if there's no backup? There is something I can do? O there's something that the organization administrator can do?

Thanks again

Answer 4

Hi Patrick, sorry for the delay.

I had tested that way, but the problem with "sing in another way", requires to use authenticatot to.

Thanks

Answer 5

Thanks!

The administrator can do something about this?