Not able to open file

Veronica Stubbs 1 Reputation point

I have a secure file sent to me but I cannot open it. The error message message states the account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. The application received an unexpected response from the Rights Management server due to a misconfiguration or a server error. Contact Microsoft for further assistance.


Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
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  1. Carlos Solís Salazar 17,786 Reputation points MVP

    Hi @Veronica Stubbs

    Thank you for asking this question on the **Microsoft Q&A Platform. **

    You need to contact the organization that sends you the email, and they need to allow Add a new guest user in Azure AD

    Hope this helps,
    Carlos Solís Salazar


    Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.
    NOTE: To answer you as quickly as possible, please mention me in your reply.

    1 person found this answer helpful.