microsoft authenticator - no notification received

Dušan Hudeček 1 Reputation point


I have a problem with my personal tenant on

  1. I log in to with work account.
  2. Then i try to switch to my tenant.
  3. login shows and requires windows authenticator app.
  4. Problem is that my old phone is broken and I have new one and no notification are received so I cannot log in to tenant.
  5. Since I cannot login to tenant I cannot change authentication method or add new mobile device to allow authentication.
  6. Since I am only person which in that tenant I do not know how I should solve this authentication problem

Another reason I want to solve this is that I have transferred my visual studio subscription to this tenant and If i am not able to login I cannot use this subscription anymore and without login I do not know whether I can somehow transfer it back.

Can you help me with

  • login problem
  • or at least with subscription transfer if possible?

Thanks for any advice.
Dusan Hudecek

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Marilee Turscak-MSFT 36,411 Reputation points Microsoft Employee

    Hi @Dušan Hudeček ,

    Since you are locked out of the tenant and are the only global admin on the tenant, the only way to regain access is to contact the Azure Data Protection team or create a support request. The number for the Azure Data Protection team is: 866-807-5850

    If you had access you could follow the steps to transfer the subscription, but that will not work if your account is blocked.

    If you would like to create a support request, I will leave information in a private comment for enabling one.


    If the information provided was helpful to you, please remember to "mark as answer" so that others in the community with similar questions can more easily find a solution.