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LowSK-0862 avatar image
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LowSK-0862 asked JimmyYang-MSFT commented

MS Teams keep crashing and restart

Hi,

I have a user who's MS Teams keep crashing and restart. I downloaded her log and suspect that the answer should be in this 3 lines but it looks hard to find further clue with so many additional information. Anyone here can help on this? Thanks

Line 1:

Wed May 04 2022 15:31:24 GMT+0800 (Singapore Standard Time) <4944> -- event -- eventpdclevel: 3, rendererName: mainWindow, crashType: crashed, url: https://teams.microsoft.com, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -36861, electronBuild: 12711228, appRuntime: 1488.551, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,window_manager_v2_page_title_updated,window_manager_v2_page_title_updated,taskbar_taskbarmenu_set_user_tasks,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,taskbar_taskbarmenu_set_user_tasks,window_manager_v2_page_title_updated,window_manager_v2_page_title_updated,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,taskbar_taskbarmenu_set_user_tasks,experience-renderer-console-error,experience-renderer-console-error,window_manager_v2_page_title_updated,window_manager_v2_page_title_updated,taskbar_taskbarmenu_set_user_tasks,taskbar_taskbarmenu_set_user_tasks,taskbar_taskbarmenu_set_user_tasks,experience-renderer-console-error,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update,screen_sharing_control_viewer_show_request_control, timeSinceActivity: 50.879, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,InCall,CallEnded,PowerSuspend,PowerResume,InCall, timeSinceAppState: 227.24200010299683, webAppStates: IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Presenting,InCall,Presenting,InCall,Interactive,Inactive,Interactive,Inactive,Interactive,InCall, timeSinceWebAppState: 227.24499988555908, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:window_manager_v2_page_title_updated,ua:window_manager_v2_page_title_updated,ua:taskbar_taskbarmenu_set_user_tasks,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:taskbar_taskbarmenu_set_user_tasks,ua:window_manager_v2_page_title_updated,ua:window_manager_v2_page_title_updated,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:taskbar_taskbarmenu_set_user_tasks,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:window_manager_v2_page_title_updated,ua:window_manager_v2_page_title_updated,ua:taskbar_taskbarmenu_set_user_tasks,ua:taskbar_taskbarmenu_set_user_tasks,ua:taskbar_taskbarmenu_set_user_tasks,ua:experience-renderer-console-error,ua:desktop_systray_app_state_update,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:screen_sharing_control_viewer_show_request_control, lastDiagnosticEvent: ua:screen_sharing_control_viewer_show_request_control, timeSinceLastDiagnosticEvent: 50.87899994850159, timeSinceSecondLastDiagnosticEvent: 51.13100004196167, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.09.5, slimCoreVersion: 2022.09.5, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: 95, status: success, scenario: 2831450a-a9c6-4c3d-8079-6baff8a3b750, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 1488552, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-us, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 27909576, freeMemory: 9743929344, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.95, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, ppChannel: Production::DC, distSrc: PROPLUS_VisioProXVolume,O365ProPlusRetail, ppInstallMode: RICHINTERACTION, autoStartPolicy: undefined, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: start, Scenario.Status: success,


Line 2:

Wed May 04 2022 15:31:24 GMT+0800 (Singapore Standard Time) <4944> -- event -- eventpdclevel: 3, rendererName: mainWindow, crashType: crashed, url: https://teams.microsoft.com, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -36861, electronBuild: 12711228, appRuntime: 1488.551, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,window_manager_v2_page_title_updated,window_manager_v2_page_title_updated,taskbar_taskbarmenu_set_user_tasks,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,taskbar_taskbarmenu_set_user_tasks,window_manager_v2_page_title_updated,window_manager_v2_page_title_updated,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,taskbar_taskbarmenu_set_user_tasks,experience-renderer-console-error,experience-renderer-console-error,window_manager_v2_page_title_updated,window_manager_v2_page_title_updated,taskbar_taskbarmenu_set_user_tasks,taskbar_taskbarmenu_set_user_tasks,taskbar_taskbarmenu_set_user_tasks,experience-renderer-console-error,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update,screen_sharing_control_viewer_show_request_control, timeSinceActivity: 50.879, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,InCall,CallEnded,PowerSuspend,PowerResume,InCall, timeSinceAppState: 227.24200010299683, webAppStates: IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Presenting,InCall,Presenting,InCall,Interactive,Inactive,Interactive,Inactive,Interactive,InCall, timeSinceWebAppState: 227.24499988555908, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:window_manager_v2_page_title_updated,ua:window_manager_v2_page_title_updated,ua:taskbar_taskbarmenu_set_user_tasks,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:taskbar_taskbarmenu_set_user_tasks,ua:window_manager_v2_page_title_updated,ua:window_manager_v2_page_title_updated,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:taskbar_taskbarmenu_set_user_tasks,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:window_manager_v2_page_title_updated,ua:window_manager_v2_page_title_updated,ua:taskbar_taskbarmenu_set_user_tasks,ua:taskbar_taskbarmenu_set_user_tasks,ua:taskbar_taskbarmenu_set_user_tasks,ua:experience-renderer-console-error,ua:desktop_systray_app_state_update,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:screen_sharing_control_viewer_show_request_control, lastDiagnosticEvent: ua:screen_sharing_control_viewer_show_request_control, timeSinceLastDiagnosticEvent: 50.87899994850159, timeSinceSecondLastDiagnosticEvent: 51.13100004196167, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.09.5, slimCoreVersion: 2022.09.5, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: 95, status: success, scenario: 2831450a-a9c6-4c3d-8079-6baff8a3b750, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: stop, sequence: 1, delta: 2, scenarioDelta: 2, elapsed: 1488554, stepDelta: 2, Scenario.Mode: 1, AppInfo.Language: en-us, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 28014960, freeMemory: 9743802368, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.95, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: +08:00, vdiMode: 0, ppChannel: Production::DC, distSrc: PROPLUS_VisioProXVolume,O365ProPlusRetail, ppInstallMode: RICHINTERACTION, autoStartPolicy: undefined, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: stop, Scenario.Status: success,


Line 3:

Wed May 04 2022 15:31:24 GMT+0800 (Singapore Standard Time) <4944> -- error -- Renderer process crashed; rendererName=mainWindow; crashType=crashed; url=https://teams.microsoft.com; restarting app=YES

office-teams-windows-itpro
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@LowSK-0862

Can this user login normally in Teams web client?

Have you tried to change another account to login this device to see if it can be reproduced?

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I did not try login with another account, but user tried using on another PC with no issue.

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Hi @LowSK-0862

Please try to perform a clean boot to exclude whether a background program is interfering with Teams.


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TKujala avatar image
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TKujala answered LowSK-0862 commented
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Hi @TKujala,

Thanks, I have tried clearing cache and re-installation.
Both solution doesn't work.

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