question

JarnGotostos-3731 avatar image
3 Votes"
JarnGotostos-3731 asked JaniMenp-2489 answered

Authenticator recover backup not working

Hi, I really need. Microsoft Authenticator recover account is not working.

It says, "Unable to recover, something went wrong, please send us logs...."

microsoft-authenticator
· 3
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Same issue with a new android phone.

0 Votes 0 ·

Please flow me

0 Votes 0 ·

Same issue with the new iPhone

0 Votes 0 ·
TimOuY-0987 avatar image
1 Vote"
TimOuY-0987 answered

I have similar problem that I can't turn on iCloud backup on my new iPhone.
I tried to capture traffic with Fiddler, and I found this request was broken.
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RyanAndres-5013 avatar image
0 Votes"
RyanAndres-5013 answered

I'm having this issue as well on two Android devices.

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Erwin-1552 avatar image
0 Votes"
Erwin-1552 answered Erwin-1552 edited

I have the same issue, please help!

Incident-id: X8DJ2697

· 2
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Erwin-1552 avatar image Erwin-1552 ricardosolisvillegas-4678 ·

This is not working, this problem is big because I can't work monday. I have like 10 2FA work related codes. I need some serious help! I have an android s22 ultra

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rkhatri avatar image
0 Votes"
rkhatri answered

I'm having exact same issue when trying to recover on new android device

It says, "Unable to recover, something went wrong, please send us logs...."

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Keyless-4657 avatar image
0 Votes"
Keyless-4657 answered

I'm experiencing the exact same issue as well. This used to work without any problems before and now just all of a sudden just stopped working.

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JaniMenp-2489 avatar image
0 Votes"
JaniMenp-2489 answered

A
Started to work yesterday, backup restored

Issue resolved

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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.