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66304432 avatar image
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66304432 asked JimmyYang-MSFT commented

Information barrier Issue "administrator has disabled chat for the user"

Hello Teams Community,


We are having this issue with the Information barrier Issue "administrator has disabled chat for the user".


On April 25th 2022 it was observed that few users couldn't communicate with each other, error was "administrator has disabled chat for the user" Also, users who experienced this issue had no IB policy applied ever in the past.


We want to know why this happened.


Issue was fixed automatically after couple of hours.

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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @66304432

Does this issue also happened in Teams web client before it fixed?

In my experience, Teams administrator has access to disable chat for specific user. It's a good choice for you to contact with your administrator to know why they disabled your chat.

The following shows how Teams admin disable private chat for users, you can learn it from:

https://mattsoseman.wordpress.com/2017/08/24/microsoft-teams-disable-private-chat-how-to/#:~:text=From%20within%20the%20Admin%20Center,Then%20click%20Save.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


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@66304432

Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

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