Guest cannot access a particular Team

IBN 4,376 Reputation points
2022-05-05T13:27:21.843+00:00

Hello Teams Community,

Please i need your help on this issue.

Our Guest user "john" can see the team, but cannot see the files. He has access to other teams with no issue.

We have removed and added him both from the team and our tenant. I have run diagnostics as outlined and no issues found. Unsure why user cannot see get into this team.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,583 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,249 questions
0 comments No comments
{count} votes

Accepted answer
  1. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
    2022-05-06T07:02:39.307+00:00

    Hi @IBN

    Our Guest user "john" can see the team, but cannot see the files.

    Can we understand that only this guest user cannot access files in Teams, right?

    In Teams web client, can this issue be reproduced?

    Based on my experience, Teams channel file are stored in SharePoint Online Site. So please make sure the SharePoint site connected to your Team is configured to allow external sharing.

    • Sign in to the SharePoint admin center as an administrator.
    • In the left navigation pane, select Policies > Sharing.
    • Specify the sharing level for SharePoint and OneDrive to one of the following options:
      Existing guests
      Anyone
      New and existing guests

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



0 additional answers

Sort by: Most helpful