Guest cannot access a particular Team

IBN 4,376 Reputation points

Hello Teams Community,

Please i need your help on this issue.

Our Guest user "john" can see the team, but cannot see the files. He has access to other teams with no issue.

We have removed and added him both from the team and our tenant. I have run diagnostics as outlined and no issues found. Unsure why user cannot see get into this team.

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  1. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor

    Hi @IBN

    Our Guest user "john" can see the team, but cannot see the files.

    Can we understand that only this guest user cannot access files in Teams, right?

    In Teams web client, can this issue be reproduced?

    Based on my experience, Teams channel file are stored in SharePoint Online Site. So please make sure the SharePoint site connected to your Team is configured to allow external sharing.

    • Sign in to the SharePoint admin center as an administrator.
    • In the left navigation pane, select Policies > Sharing.
    • Specify the sharing level for SharePoint and OneDrive to one of the following options:
      Existing guests
      New and existing guests

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