question

AungThu-0708 avatar image
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AungThu-0708 asked WendyLi-MSFT commented

Can't sign in my office 365 account

I can't sign in my office365 business account.
please check it. it display this message.

204976-199332-screen-shot-2022-05-05-at-103943-pm.png


office-sharepoint-onlineoffice-exchange-online-itpro
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XuyanDingMSFT-4872 avatar image
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XuyanDingMSFT-4872 answered

Hi @AungThu-0708,

1.If you simply failed to log in to the Microsoft 365 portal with your account, it is recommended that you try the account recovery option and try logging in InPrivate mode with a new browser. Or you could contact your administrator to confirm if there is an issue with the account license and if the account is still active and not expired.

2.If you are invited to collaborate in a shared SharePoint folder as an external user, you need to verify that your account is added as a guest to Azure Active Directory in your organization's tenant.

Microsoft 365 admin center > Azure Active Directory admin center > Users > All users
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TKujala avatar image
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TKujala answered AungThu-0708 commented

Hi @AungThu-0708,

Have you verified that your username is correct?

Check also the following link.

https://docs.microsoft.com/en-us/office365/troubleshoot/sign-in/sign-in-to-office-365-azure-intune


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yes, my username is correct.

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