question

PhilDAngelo-2846 avatar image
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PhilDAngelo-2846 asked Phillyd68-7713 commented

Word 365 shows Word 2010 WordArt. How do I fix this?

Device199785-wordart-problem.gif - HP EliteBook 840 G7 Notebook PC
OS - Microsoft Windows 10 Pro, 10.0.19044.1645, 21H2
Current Office Version - Office 365 E3
Previous Office Version - Office 2010

Problem:
When the user clicks on WordArt it displays the WordArt for Office 2010 rather than 365. The dropdown shows the word WordArt in various shapes, sizes, and colors. It should just show the letter "A" in various formats. When the user inserts the Office 2010 looking WordArt it does not print properly.

What I Have Tried That Didn't Work:
1. Rebooted machine.
2. Ran sfc /scannow.
3. Ran an Office repair.
4. Uninstalled Office 365 and reinstalled Office 365.
5. Logged onto the machine with my credentials and it worked fine. Someone else logged on and it worked fine. The problem only happens to this one user. For that reason, I have thought about recreating her profile. But I know that will break a lot of things. ODBC, Scanning, etc...
6. Looked in the registry and found HKLC\SOFTWARE\Microsoft\Office\14.0\Word. It has 2 items in it:
a. (Default) REG_SZ (value not set).
b. PrintersForSingleTile REG_MULTI_SZ (Adob).
That is the only reference to Office 2010 I can find in the registry. It had previously been removed from add\remove programs before Office 365 was installed. I am not sure what to do with this registry key.

What Can I do to fix WordArt? Thank you.


windows-10-generaloffice-itprooffice-word-itpro
wordart-problem.gif (57.7 KiB)
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StefanBlom-6438 avatar image
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StefanBlom-6438 answered StefanBlom-6438 commented

Which file format is this?

Word would display the older type of WordArt for documents that are in Compatibility Mode, because they are saved in the older *.doc format.

199836-olderwordartstyle.png



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StefanBlom-6438 - thanks for the reply. So far, these have been NEW, unsaved documents. So, I do not know if they are considered DOC or DOCX. I will try saving the documents first and try what you have suggested. Again, thanks for your time. I will post my findings.

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Thanks for the follow-up. Do save in the *.docx format and ensure that there is no remaining "Compatibility mode" notification on the title bar.

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PhilDAngelo-2846 avatar image
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PhilDAngelo-2846 answered emizhang-msft commented

StefanBlom-6438 - thanks for the reply! I think what the user has been doing is starting a new document and inserting WordArt and printing before she ever saves it. Perhaps I will have her save her doc as a DOCX first and then try to print it. I will let you know how that goes. Thanks for your time!

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Hi @PhilDAngelo-2846,
If the response of StefanBlom-6438 is helpful, please click "Accept Answer" and upvote it. Other partners who read the forums with the same issue can get more information from the correct result.
Thank you.

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CharlesKenyon-8472 avatar image
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CharlesKenyon-8472 answered Phillyd68-7713 commented

First, what is being shown is actually the Word 97-Word 2007 type of WordArt.

Long-term solution: update the user's Normal.dotm to the current version.


  1. Open the Normal.dotm template. Here's how: https://addbalance.com/word/normaltemplate.htm#Open

  2. Then File > Info and press the Convert button.

  3. Save and Exit Word.

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CharlesKenyon-8472 - THANKS! I will try that. I appreciate your time.

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