Hi
I just wanted to add this other statement for this concern.
How do you fix a problem signing into the update backup on the Authenticator Android App?
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Christina Szeman
1
Reputation point
I know that this question has been asked. But I can't find the solution to it. I just recently updated my Microsoft password. When I tap the Authenticator app and Sign in to Update Backup.
Then I get the message "Something went wrong. Please send us logs using the Send logs options." I turned off the Cloud backup because I had problems getting into it.
So what do I do to change the password in Authenticator Cloud Backup?
Windows for business | Windows Client for IT Pros | User experience | Other
Microsoft Security | Microsoft Authenticator
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risolis 8,786 Reputation points2022-05-07T06:14:42.003+00:00 Hello @Christina Szeman
Welcome to Microsoft Q&A Platform.
No worries about making this question when this has been made previously. We will do our best to assist you!
Could you please elaborate a little bit more this statement please?
I turned off the Cloud backup
Is this the same Microsoft account you mentioned before?
Regards,
Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
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risolis 8,786 Reputation points
2022-05-07T10:38:25.497+00:00 Hi @Christina Szeman ,
I was thinking if you answered the previous post but no yet.
I hope this can give more info to get your concern addressed:
Then, the next article might help as well.
BR,
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2 answers
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risolis 8,786 Reputation points
2022-05-07T18:32:55.183+00:00 -
risolis 8,786 Reputation points
2022-05-07T18:34:02.707+00:00 There you have 2 relevant statements to keep in mind when working on your MFA authenticator app
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Christina Szeman 1 Reputation point
2022-05-07T22:17:58.417+00:00 I did do what you said, except I didn't delete my Microsoft account. But I am still getting "Something went wrong, please send us logs using the Send logs option. Now what?
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Christina Szeman 1 Reputation point
2022-05-07T22:14:34.907+00:00 How do I remove existing accounts on Authenticator?
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risolis 8,786 Reputation points
2022-05-07T22:20:20.1+00:00 Click on the desired account on the app , and then select Remove.
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Christina Szeman 1 Reputation point
2022-05-07T22:23:27.823+00:00 I did and that did not work. I had uninstall the app.
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