How do you fix a problem signing into the update backup on the Authenticator Android App?

Christina Szeman 1 Reputation point

I know that this question has been asked. But I can't find the solution to it. I just recently updated my Microsoft password. When I tap the Authenticator app and Sign in to Update Backup.

Then I get the message "Something went wrong. Please send us logs using the Send logs options." I turned off the Cloud backup because I had problems getting into it.

So what do I do to change the password in Authenticator Cloud Backup?

A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
5,087 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,120 questions
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2 answers

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  1. risolis 8,711 Reputation points


    I just wanted to add this other statement for this concern.


  2. Christina Szeman 1 Reputation point

    How do I remove existing accounts on Authenticator?