That Microsoft account doesn't exist. Enter a different account or get a new one. BUT IT IS

Tymon Podlaszewski 1 Reputation point
2022-05-07T16:05:03.043+00:00

Yesterday I tried to log in to my microsoft account and I got this information. That Microsoft account doesn't exist. Enter a different account or get a new one. (I suspect the account could be stolen) Tried everything and nothing works. Please help!

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
2,837 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Anonymous
    2022-05-07T16:06:56.48+00:00

    If an account access problem then try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Use the Get Help app here to chat online with someone
    https://support.microsoft.com/ContactUs

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Kapil Arya 7,931 Reputation points MVP
    2022-05-11T10:38:08.993+00:00

    Try recovering your Microsoft account from here, see if it helps:

    https://account.live.com/acsr

    0 comments No comments