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VASSDimi-5463 asked rrrrrzzzzz-8580 commented

Microsoft authenticator for android Cloud Backup not working

There must be a problem enabling cloud backup on Microsoft authenticator app on Android. Tried to enable on my account but there was an error enabling and I had to send Microsoft the log files.
Tried with a totally new Microsoft account , created, added Microsoft authenticator and when I tried to enable cloud backup the same problem appeared. 3 different android phones ( android 12, 9).
This error appeared this week. Tried using wifi or cellular, with provider DNS and Google dns . Same error .
What is happening ?

microsoft-authenticator
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rrrrrzzzzz-8580 answered ricardosolisvillegas-4678 commented

this is a widespread known issue by authenticator users. unfortunately ms refused to acknowledge this.

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Thank you for your response.

I just wanted to make a Friendly reminder and it is.... If you deleted the Authenticator app then you get it locked out so, if you try any other step will not work for the same reason mentioned previously.

Finally, I can not answer in a accurate manner that it is wider issue because depends on the steps taken. But you can always recover your account by submitting your recovery form : )

Many thanks!

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VASSDimi-5463 avatar image VASSDimi-5463 ricardosolisvillegas-4678 ·

Steps taken :
1. Create a new microsoft account
2. Download the microsoft authenticator for android 12
3. Added the new account on Microsoft authenticator
4. Added some old accounts
5. Tried to enable cloud backup
6. Failed with " some error message "

On a second phone:
1. Download the microsoft authenticator app
2. Without adding anything selected restore from backup
3. Selected my original microsoft personal account as the restore account
4. Failed with "some error message"


On third phone:
1. Download the microsoft authenticator app
2. Added my original microsoft personal account
3. Tried to enable backup on cloud
4. Failed with "some error message"



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Many thanks.

Please confirm if you get the following error log on your MS authenticator app?

ERROR/App: MSA Key Retrieval Error: BackupFlowActivity.handleGetEncryptionKeyResult


If yes, the issue might be for the following reason...(But I can not say it is 100% accurate.)

199955-image.png




Many thanks for your issue replication : )

BR,

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VASSDimi-5463 avatar image
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VASSDimi-5463 answered ricardosolisvillegas-4678 commented

No , this is not the case .
I don't see any error like the one you described:
Following part of the log file

2022-05-08 20:42:07,779 INFO/DID_SDK/: Failed to get accessToken [DefaultDispatcher-worker-1]
2022-05-08 20:42:07,780 INFO/DID_SDK/: com.microsoft.did.sdk.util.controlflow.AuthenticationException: Exception while getting accessToken
at com.microsoft.authenticator.features.did.DidAccountAndAuthenticationProvider.getAccessTokenForAccount(DidAccountAndAuthenticationProvider.kt:43)
at com.microsoft.authenticator.features.did.DidAccountAndAuthenticationProvider$getAccessTokenForAccount$1.invokeSuspend(Unknown Source:12)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
at kotlinx.coroutines.UndispatchedCoroutine.afterResume(CoroutineContext.kt:142)
at kotlinx.coroutines.AbstractCoroutine.resumeWith(AbstractCoroutine.kt:102)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:46)
at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:106)
at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:571)
at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:750)
at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:678)
at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:665)
Caused by: com.microsoft.tokenshare.AccountNotFoundException: MSAL failed to get account
at com.microsoft.authenticator.authentication.aad.abstraction.MsalTokenRefreshManager$getTokenSilentlyAsync$$inlined$suspendCoroutine$lambda$1.onTaskCompleted(MsalTokenRefreshManager.kt:552)
at com.microsoft.identity.client.MultipleAccountPublicClientApplication$3$1.onTaskCompleted(MultipleAccountPublicClientApplication.java:237)
at com.microsoft.identity.client.MultipleAccountPublicClientApplication$3$1.onTaskCompleted(MultipleAccountPublicClientApplication.java:232)
at com.microsoft.identity.common.java.controllers.CommandDispatcher.commandCallbackOnTaskCompleted(CommandDispatcher.java:541)
at com.microsoft.identity.common.java.controllers.CommandDispatcher.access$1100(CommandDispatcher.java:85)
at com.microsoft.identity.common.java.controllers.CommandDispatcher$4.run(CommandDispatcher.java:517)
at android.os.Handler.handleCallback(Handler.java:938)
at android.os.Handler.dispatchMessage(Handler.java:99)
at android.os.Looper.loopOnce(Looper.java:226)
at android.os.Looper.loop(Looper.java:313)
at android.app.ActivityThread.main(ActivityThread.java:8663)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:567)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1135)
[DefaultDispatcher-worker-1]

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VASSDimi-5463 answered rrrrrzzzzz-8580 commented

Finally fixed. Back to normal state.

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thanks @VASSDimi-5463 for pursuing this!

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I can confirm, backup is now working. Microsoft finally fixed this.

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