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AlexanderWerner-7137 asked vipullag-MSFT answered

Creating a virtual machine hangs

Create a virtual machine on a free trial hangs without results.

Here are the steps:
1. Create a virtual machine
Gave machine a name, US East region, Security Type Standard, Image DataCenter 2016 Gen 2. No Sizes available, and I could not choose Recommended by the Publisher.
Filled in user name and password.

Sometimes a message comes up saying "Your subscription does not support virtual machine creation in US East region. Tried Central Canada, didn't work either.

Clicking Create and Preview hangs without error messages


azure-virtual-machines
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@AlexanderWerner-7137

Firstly, apologies for any inconvenience this issue may have caused.

Few VM sizes are currently not available in certain region due to demand (this is the case for many free trial accounts VM sizes). The solution is to create your VM resources in neighboring regions during these periods of high demand.

There are few other customers who reported similar issue, and redeploying in another region was successful.
I would recommend you to try deploying VM in US Central, US North Central, US West, and US South Central.

What is Microsoft doing to avoid capacity issues in the future?
Ensuring capacity for our customers is a top priority for Microsoft and we are working around the clock to deliver on this. The increasing demand for Azure services is evidence of the popularity of Azure, and emphasizes the need to scale up our infrastructure even more rapidly. With that in mind, we are expediting expansion and are improving our resource deployment process to respond to this strong customer demand. We have identified several improvements on how we load-balance under a high resource usage situation, and how to trigger the timely deployment of needed resources. Furthermore, we are increasing our capacity significantly – and will continue to plan for strong customer demand across all of our regions. This September 2021 blog post covers improvements towards delivering a resilient cloud supply chain.

Hope that helps.

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Thank you TKujala.

Once I changed the region to US West, VM got created.

Regards,
Alexander

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1 Answer

vipullag-MSFT avatar image
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vipullag-MSFT answered

@AlexanderWerner-7137

Firstly, apologies for any inconvenience this issue may have caused.

Few VM sizes are currently not available in certain region due to demand (this is the case for many free trial accounts VM sizes). The solution is to create your VM resources in neighboring regions during these periods of high demand.

There are few other customers who reported similar issue, and redeploying in another region was successful.
I would recommend you to try deploying VM in US Central, US North Central, US West, and US South Central.

What is Microsoft doing to avoid capacity issues in the future?
Ensuring capacity for our customers is a top priority for Microsoft and we are working around the clock to deliver on this. The increasing demand for Azure services is evidence of the popularity of Azure, and emphasizes the need to scale up our infrastructure even more rapidly. With that in mind, we are expediting expansion and are improving our resource deployment process to respond to this strong customer demand. We have identified several improvements on how we load-balance under a high resource usage situation, and how to trigger the timely deployment of needed resources. Furthermore, we are increasing our capacity significantly – and will continue to plan for strong customer demand across all of our regions.

Hope that helps.

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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.