KB5005565 Update Error 0x80073712

Que Trac 11

I have multiple computers on an intranet getting Windows Update via WSUS. Since last year, I have one particular computer running Windows 10 (OS Build 19041.1110) that has been failing to install Windows Update KB5006670 with error 0x8024200d and 0x8024200b. Now that Windows 10 version 2004 is end of life, I attempt to bypass this problem by upgrading it to Windows 10 version 21H2; however, to upgrade it to version 21H2, I need to install KB5005565. Sadly, I got a different error now (0x80073712).

I ran SFC /SCANNOW which I found unrepairable corrupted file relating to pwrshmsg.dll.mui, but I was able to resolve that issue by running DISM /Online /Cleanup-Image /RestoreHealth. Now that both commands are showing no issue, I am still stuck on how I can resolve this error 0x80073712 especially after installing the update manually instead of via WSUS.

Rita Hu -MSFT 9,626 Reputation points

2022-05-10T08:25:54.217+00:00

@Que Trac
Thanks for your posting on Q&A.

Have you tried to download the update on the Microsoft Update Catalog and install it manually？ We could download in here.

Please try to share the windowsupdate.log if you want to get more error information of the error code. We could open the PowerShell as an administrator and print the get-windowsupdatelog command to get the log file. Note that the log will be placed into the desktop.

Hope the above will be helpful.

Best regards,
Rita

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Rita Hu -MSFT 9,626 Reputation points

2022-05-16T01:45:44.753+00:00

@Que Trac
It seems that there are no updates for five days. Is there any updates of the case? Please be kind to share the solution on this forum if the issue has been resolved. It will be helpful for others bros who have the same issue.

Hope the above will be helpful.

Please let me know if there are any questions.

Best regards,
Rita
Que Trac 11 Reputation points

2022-05-16T20:00:42.197+00:00

Well, I already mention of trying to download and install the update manually beforehand, so I looked into providing windowsupdate.log via get-windowsupdate command, but it is not built-in Microsoft commands.

In order to use that command, I need to install a 3rd party package and NuGet just to provide some debugging statistics on a problem that might not be solvable in the end. Furthermore, I need to provide reasonings and wait for review before I can install any 3rd party software on the system. For the time worth, my team and I concluded that it is better to reset the computer instead. Sadly, even resetting the computer failed. Thus, re-imaging the computer is the better solution.
Rita Hu -MSFT 9,626 Reputation points

2022-05-17T01:54:12.83+00:00

We're very sorry for any inconvenience that may caused. I researched on the Internet and I found the explanation of the error code:
If you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing

What is the link you are referred to reset Windows Update components? Here is a official document about How do I reset Windows Update components for your reference:
https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources

It is also a good idea to reinstall the operation system if the above isn't helpful. We could Create Windows 10 installation media and download the required ISO file from here.

Thanks for your understanding and cooperation.

Best regards,
Rita