Unable to connect certification profile to Microsoft Learn profile

Monisha Mohan 1 Reputation point

My certification is due to expire in September this year and i got an email asking me to renew it. I thought why not. Eventhough the certificate is associated with the same account, it asked to connect a certification profile. I selected my work account...typed in password...mfa everything and once done it is back to connect a certification profile. I have done this about thrice with no changes. Any idea about what is wrong?

Viva Learning
Viva Learning
A Microsoft Viva module that provides employees with formal and informal learning.
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  1. Luis Rodriguez 6,201 Reputation points Microsoft Employee

    Hello @Monisha Mohan

    Welcome to Microsoft Q&A Platform,

    Microsoft Certification Program is supported on their own forums, I'd suggest asking for help here:

    Specific topics below:

    Merge and transfer certification profiles: https://learn.microsoft.com/en-us/learn/certifications/merge-profiles
    Certification Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
    Certification Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

    Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams
    Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

    I hope this helps!


    Please don’t forget to "Accept the answer" and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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