Microsoft Teams : Can not see chat box

Fumi Hirai Interpreter 26

I am using Micorsoft Teams version 1.5.009159 (the latest as of today) on mac on Google Chrome.
Somehow suddenly I can't see the chat box anymore. I rebooted, checked the version, clear the cash...

Can some one tell me what I should do?

Yuki Sun-MSFT 40,856 Reputation points

2022-05-11T03:26:23.093+00:00

Hi @Fumi Hirai Interpreter ,

By "Cannot see chat box", do you mean the Chat tab disappeared from the left pane?

Also noticed that you've mentioned Google Chrome as well, so the issue affects both your Teams desktop client and the Teams web client, right?

In case the "Chat" tab is unpinned from the left pane, please click the More added apps button( "···") and see if you are able to find the Chat app there. If it can be found there, you can click it to add it back and pin it on the pane:

Feel free to let me know if I have misunderstood anything.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Fumi Hirai Interpreter 26 Reputation points

2022-05-11T08:21:59.307+00:00

Thank you for coming back to me!

Let me put my screen shot here.
I use Teams for a meeting and when I logged on a meeting, I used to see the chat box on the right side below or above the People the so that we can chat along a meeting. But somehow that chat box stopped appearing on my screen. I am not able to read or write on a chat box/thread to communicate with my colleagues while we are on a meeting. I checked the setting but can not find a chat box there either...

Check Internet connection - Done

Log out of Teams and restart your computer - Done

Use the Web version of Teams - Done I always use the web version on Google Chrome.

Run Disk Clean up - Done - Cleaned the cashe

Repair or Reset Microsoft Teams - I use Web version so not applicable??

Uninstall and Reinstall Teams - I reinstalled the Teams app on 20th April and current version os 1.00.509159
Yuki Sun-MSFT 40,856 Reputation points

2022-05-11T09:39:59.33+00:00

Hi @Fumi Hirai Interpreter ,

Thanks for the clarification. So does this affect all meetings you attend?
And how about other participants in the same meeting, are they able to see the "Chat" box?
Fumi Hirai Interpreter 26 Reputation points

2022-05-11T09:48:04.86+00:00

Yes it does affect all of my meetings and other people can see the chat box.
I am the only one who can not see...

One other thing that I changed is a "Office for mac" subscription from via Apple to a direct subscription from microsoft. Does it matter?
Yuki Sun-MSFT 40,856 Reputation points

2022-05-13T08:39:35.537+00:00

Hi @Fumi Hirai Interpreter ,

One other thing that I changed is a "Office for mac" subscription from via Apple to a direct subscription from microsoft. Does it matter?

Sorry but not quite sure about what you meant by this. But did this make you join the Teams meetings using a different account? As this indeed looks like a issue with your particular account.
Fumi Hirai Interpreter 26 Reputation points

2022-05-13T08:45:13.087+00:00

No. I stayed with the same microsoft account... I believe Team has nothing to do with my Office for Mac...

I have two MacBook Pros and both started having this issue at the same time. So I don't think it is related to my computers but my microsfoft account...

I did everything that I can think of... I hope someone can help me with this problem..
Yuki Sun-MSFT 40,856 Reputation points

2022-05-13T08:53:28.727+00:00

Hi @Fumi Hirai Interpreter ,

Just wanted to confirm, are you using a personal Microsoft account when logging in Teams or it's a work or school account provided by your organization. If the latter, are you in the same organization as the others in the meetings?
Fumi Hirai Interpreter 26 Reputation points

2022-05-13T09:21:48.347+00:00

Thank you for coming back! I am using my personal Microsoft account. I am a freelancer. My corporate client create a link for me to click and join.
Yuki Sun-MSFT 40,856 Reputation points

2022-05-13T09:54:53.227+00:00

So you've signed up and created a Teams free org with your personal account, right?

Are the meetings all scheduled by a same organization? If yes, I'd suggest trying to confirm if they have heard about similar reports when other external personal users are invited in their meetings. If possible, they can also try adding you as a guest user into their organization and see if it can make any difference.
Yuki Sun-MSFT 40,856 Reputation points

2022-05-17T09:03:43.203+00:00

Hi @Fumi Hirai Interpreter ,

It has been a few days and I am writing to see how things are going on with this issue. Feel free to post back with any update or let us know if you are still looking for help on this.
Fumi Hirai Interpreter 26 Reputation points

2022-05-17T09:47:11.26+00:00

Thank you so much for your support. I just chatted with a Microsoft support centre engineer and he solved the problem! His name is Kehinde.
What we did was he created a link for me and I went in a Cognito browser and I was able to see the chat box next to the hand!
Thank YOU so much for trying to help me as well!! Much appreciated!

Accepted answer

Yuki Sun-MSFT 40,856 Reputation points

2022-05-17T09:53:18.747+00:00

Hi @Fumi Hirai Interpreter ,

I just chatted with a Microsoft support centre engineer and he solved the problem! His name is Kehinde.
What we did was he created a link for me and I went in a Cognito browser and I was able to see the chat box next to the hand!

Great to know it works now and many thanks for the share!

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[Microsoft Teams : Can not see chat box]

Issue Symptom:
"I use Teams for a meeting and when I logged on a meeting, I used to see the chat box on the right side below or above the People the so that we can chat along a meeting. But somehow that chat box stopped appearing on my screen. I am not able to read or write on a chat box/thread to communicate with my colleagues while we are on a meeting. I checked the setting but can not find a chat box there either..."

Current status:
A link was created and you went in a incognito browser, from where you were able to see the chat box next to the hand.

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks for your understanding!
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

1 additional answer

shamalsarai-5943 121 Reputation points

2022-05-11T04:42:35.053+00:00
To fix the issue of not seeing any of your chat messages loading or showing up in Teams follow the solutions below.

Check Internet connection

Log out of Teams and restart your computer

Use the Web version of Teams

Run Disk Clean up

Repair or Reset Microsoft Teams

Uninstall and Reinstall Teams
Please sign in to rate this answer.
Wafa Habchi 1 Reputation point

2022-05-14T07:11:52.923+00:00

Thank you for your answer

Fumi Hirai Interpreter 26 Reputation points

2022-05-17T09:47:21.977+00:00

Thank you so much for your support. I just chatted with a Microsoft support centre engineer and he solved the problem! His name is Kehinde.
What we did was he created a link for me and I went in a Cognito browser and I was able to see the chat box next to the hand!
Thank YOU so much for trying to help me as well!! Much appreciated!
Sign in to comment