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AndreasBrosten-5197 avatar image
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AndreasBrosten-5197 asked AnnaXiu-MSFT answered

Is Visual studio installer down?

Can't reach Visual Studio Installer. Neither for updates or for new installations. Tried from several computers on different networks.
I guess something is broken on the MS end? Any info around it?

dotnet-csharpvs-setup
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I guess it is. I cannot install or update vs, nor modify any works.

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me too, I trying from this morning to install VS on a machine

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sreejukg avatar image
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sreejukg answered sreejukg edited

Visual Studio has a dedicated community site, it will be better to ask your query in the Visual Studio Community at https://developercommunity.visualstudio.com/search?space=8

To troubleshoot your installation, you may refer: https://docs.microsoft.com/en-us/visualstudio/install/troubleshooting-installation-issues?view=vs-2022

You can post your installer related issue here. https://developercommunity.visualstudio.com/report?space=8&entry=problem

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AnnaXiu-MSFT avatar image
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AnnaXiu-MSFT answered

Hi there,

Welcome to Microsoft Q&A!

This is a known issue, the root problem resides with the source(outside the US) where the Visual Studio product files are hosted. Product Team is working with the CDN hosting service to resolve this with the highest priority possible.

In the meantime, you can manually work around this issue by manually redirecting the installer to acquire content from servers based in the US. Here are two ways to do that:
1. Use a VPN and point it to servers in the USA
2. Update your hosts file to point to the US CDN
a. Open notepad as admin and open C:\Windows\System32\drivers\etc\hosts
b. Add 93.184.215.201 download.visualstudio.microsoft.com
c. Save, close, and you may need to reboot your machine.
d. REMEMBER - If you change your hosts file, we strongly recommend undoing the change after the root problem gets resolved.

Note: Please do not uninstall the installer as that will not resolve the issue.

Sorry for any inconvenience.

Sincerely,
Anna


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