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Shay-9638 asked ajkuma-MSFT answered

Couldn't add transcript line

Hi,

I've uploaded a video and reviewed it's automatic captions, which worked great really. In some places I had to manually correct it (I uploaded a short clip from The Neverending story, and the model had difficulty distinguishing some of the names, such as Atreyu and Bastian).
After that, towards the end of the clip several sentences were missed by the model. When I tried adding them manually all I got was the (not extremely informative) error message "Couldn't add transcript line"). My added line didn't overlap with other caption timestamps.

Any ideas why this is happening?
Thanks!
-Shay

azure-media-services
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(I'm using Microsoft's Video Indexer)

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@Shay-9638, Our product team has identified a bug and the fix is being rolled out in a couple of days.
As soon as I have more updates, I'll share them here.

Once again, apologies for all the inconvenience with this.
We appreciate your patience and cooperation!

-Please note that this timeline is just an estimate and is subject to change, depending on a myriad of factors.


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@Shay-9638, Thanks for reporting this issue. It looks like from my sample and repro; I'm seeing the issue same. I'm checking on this further internally and will get back to you shortly.

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1 Answer

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ajkuma-MSFT answered

@Shay-9638, Following-up:

Our product team has identified a bug and the fix has been deployed to all the regions.
Kindly check and let us know.


Once again, we regret the inconvenience with this issue. We appreciate your patience and cooperation!

Please be assured that I have relayed your feedback to our product engineering team.

To benefit the community, find the right answer, I'll summary the answer below.
Requesting you to Accept it as an answer, so users with the same question can easily find the answer.

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