Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
22,955 questions
Can't sign into Azure after updating security phone number
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Keith Merritt
1
Reputation point
Hi!
I am currently studying for the AZ-104 exam and have created an Azure account. This morning I was prompted for a security code that was assigned to a number I no longer have access to. I updated it with my new phone number and now I can't log in. It says I have to wait for a month before I can log in! How can I get this resolved? I really need to log in to practice before my exam
Thank you!
Keith
{count} votes
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Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,491 Reputation points2022-05-11T19:16:14.787+00:00 Hello @Keith Merritt , is this a work account? (Eg. user@mydomain.onmicrosoft.com). Can you share the error details (messages, correlation/request id, timestamp)?
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Keith Merritt 1 Reputation point
2022-05-13T01:20:20.953+00:00 Hi, no it is a personal account.
This is what I get when trying to log in:
You can't access this site right now
This site requires a security code to sign in. When your security info updates on 6/10/2022 you will be able to access this site. You can still access sites such as Outlook and Skype that don't require a security code.
On 5/11/2022 you requested that your security info be replaced.
Current security info
Phone number ending in 41
New security info
Phone number ending in 70
If you didn't request this, let us know.
If you'd like to keep your current security info, you can cancel this request. -
Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,491 Reputation points
2022-06-02T23:44:22.537+00:00 Hello @Keith Merritt , I'm truly sorry for my delayed response. The waiting time is part of the standard Microsoft account recovery process. If you need to move forward with the exam you might try using a different personal account. Please let me know if you still need help for this one.
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