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RikardPersson-6313 avatar image
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RikardPersson-6313 asked AnnaXiu-MSFT answered

Visual studo instaler wont Download

Im trying to download the installer but its Downloading nothing.

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What should it do solve is?

vs-general
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cooldadtx avatar image
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cooldadtx answered

It can take a while so if it is stuck (say a couple of minutes) then do an offline download. Note that it could just be a security setting. Go to the installer executable and make sure it is not someplace like a network drive. Then right click and select Properties. See if there is an Unblock option. If so then click that.

Also check your firewall to see if it is blocking the installer from running.

If all that fails then use the offline installer. The steps are given here.

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RikardPersson-6313 avatar image
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RikardPersson-6313 answered cooldadtx commented

Have tried all that. None of it works. And i cant get to the offline download since it wont open.

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What do you mean by you cannot get to the offline download? Is your installer corrupt? Try downloading it again from here.

if that doesn't work then try from another machine. There may be an issue with your network connection on that machine. If it works from another machine then I'd look at the firewall and permission settings again.

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RikardPersson-6313 avatar image
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RikardPersson-6313 answered cooldadtx commented

Got past to the instaler page, but its jsut keeps on loading. Saying "Geting things ready".201132-skarmklipp.png



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This really looks like a firewall issue or something blocking the network calls. Can you try this on another machine? Can you temporarily disable your firewall to see if the communication gets through? Do you have a tool like Fiddler installed such that you can see the network traffic go by and verify it is actually making the external call?

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If none of that helps then try downloading and running the collect tool so we can see the logs. The steps are given here.

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RikardPersson-6313 avatar image
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RikardPersson-6313 answered cooldadtx commented

It has been doing this for about 15 minuits without change.

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It may not be your machine. Here a lot of people are complaining that the latest VS update which came out yesterday or today is blocking for a really long time.

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AnnaXiu-MSFT avatar image
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AnnaXiu-MSFT answered

Hi there,

Welcome to Microsoft Q&A!

This is a known issue, the root problem resides with the source(outside the US) where the Visual Studio product files are hosted. Product Team is working with the CDN hosting service to resolve this with the highest priority possible.

In the meantime, you can manually work around this issue by manually redirecting the installer to acquire content from servers based in the US. Here are two ways to do that:
1. Use a VPN and point it to servers in the USA
2. Update your hosts file to point to the US CDN
a. Open notepad as admin and open C:\Windows\System32\drivers\etc\hosts
b. Add 93.184.215.201 download.visualstudio.microsoft.com
c. Save, close, and you may need to reboot your machine.
d. REMEMBER - If you change your hosts file, we strongly recommend undoing the change after the root problem gets resolved.

Note: Please do not uninstall the installer as that will not resolve the issue.

Sorry for any inconvenience.

Sincerely,
Anna


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