question

Yaochen-9983 avatar image
0 Votes"
Yaochen-9983 asked AnnaXiu-MSFT edited

Windows Server 2012 R2 Blue Screen

this is my dump file

https://1drv.ms/u/s!Aipx5A5z3txqgk1hXfQn1Wp-8x9R?e=cXdSnt

who can help me?

windows-server-2012
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Docs-4663 avatar image
0 Votes"
Docs-4663 answered

The log files were in a foreign language and were not able to be scanned or read.



1) Uninstall:

i40eb64.sys
Intel(R) PRO/40GbE PCIe-A Network Connection Driver


i40eb Intel(R) PRO/40GbE PCIe-A Network Connection Driver c:\windows\system32\drivers\i40eb64.sys 内核驱动程序 是 手动 正在运行 良好 一般 否 是



2) Download and install:
https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html


3) Reinstall i40eb64.sys

Update any driver using the software as needed.



.
.
.
.
.

Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post there is /\ with a number: click = a helpful post
.
.
.
.
.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Docs-4663 avatar image
0 Votes"
Docs-4663 answered Yaochen-9983 edited

Please run the DM log collector and post a share link into this thread using one drive, drop box, or google drive.

If the server can run the V2 log collector it will collect more useful logs for troubleshooting.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/


.
.
.
.
.

Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post there is /\ with a number: click = a helpful post
.
.
.
.
.

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.