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LakshyaSharma-4053 avatar image
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LakshyaSharma-4053 asked Reza-Ameri commented

Getting an error on windows 10 update

Hello i am getting an error 0x800f0831 down below is my cbs file can someone tell me what is wrong 201352-cbs.log


201277-cbs.log


windows-10-general
cbs.log (2.2 MiB)
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Since when this problem started?
What steps have you followed to troubleshoot the problem?
Did you try Windows Update troubleshooter?

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yeah i did try the troubleshooter but no success and this problem is with the new update before this i didnt get any error .

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HendHussainHanafyKandeel-4407 avatar image
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HendHussainHanafyKandeel-4407 answered LakshyaSharma-4053 commented

Press Win + E to open File Explorer.
Navigate to the following location: C:\\Windows\\Logs\\CBS.
In here, open CBS.log file by double-clicking it.

Here, look for lines that include the 0x800f0831 error, or includes the following information (use Ctrl + F to look for specific keywords):
Store corruption, manifest missing for package: [Missing_Package]

Write down the KB number next to one of these lines.
Now visit Microsoft Update Catalog website download and install the missing package.
Reboot your PC and then try running Windows updates as per usual.

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i found these

Appl: Evaluating package applicability for package Microsoft-Windows-Server-AppCompat-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1, applicable state: Absent

Appl: Evaluating package applicability for package Microsoft-Windows-Printing-MopriaCloudService-Package~31bf3856ad364e35~amd64~~10.0.19041.1, applicable state: Absent

Appl: Evaluating package applicability for package Microsoft-Windows-Printing-EnterpriseCloudPrint-Package~31bf3856ad364e35~amd64~~10.0.19041.1, applicable state: Absent

Appl: Evaluating package applicability for package Microsoft-Windows-Composition-Test-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1, applicable state: Absent

Appl: Evaluating package applicability for package Microsoft-Windows-Media-Features-Package~31bf3856ad364e35~amd64~~10.0.19041.1, applicable state: Absent
2022-05-15 14:18:44, Info CBS FOD: Package found on the server, but not applicable to the system: \\?\C:\WINDOWS\Servicing\WUFodMetadataCache\metadata\Media.MediaFeaturePack~~1.0.mum

Appl: Evaluating package applicability for package Microsoft-Windows-CoreSystem-SoftReboot-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1, applicable state: Absent

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Also i coundnt find anything with win+f when i searched fr the key words you have given shall i send you the cbs file

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Reza-Ameri avatar image
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Reza-Ameri answered Reza-Ameri commented

Open start and search for feedback and open the Feedback Hub app and file a bug report and attach CBS and other log files (if any) there.
Have a look at:
https://support.microsoft.com/en-us/windows/troubleshoot-problems-updating-windows-188c2b0f-10a7-d72f-65b8-32d177eb136c
Follow steps on the website.

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ill try thanks

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Reza-Ameri avatar image Reza-Ameri LakshyaSharma-4053 ·

Welcome, please try it out and let us know about the result.

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