Migrated users from skype for bsuiness to Teams

stavros mitchell 46 Reputation points

Hey Everyone
We have migrated around 80 users from skype for business to microsoft teams with voice and calling plan in Microsoft. For roughly 20 users we are getting the prompt the user is unavailable. But the weird part is it seems to be ringing teams but hanging up in less then a second.

We are using teams only mode

Has anyone experience this by any chance. The migration only happened yesterday afternoon so i am thinking it might just be a delay and everything will work soon. Just weird we used the same process for all the users and only 20 are having issues


Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
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Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
424 questions
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  1. JimmyYang-MSFT 34,506 Reputation points Microsoft Employee

    Hi @stavros mitchell !

    Do you mean these 20 migrated users cannot make calls normally in Teams client after migration?

    Does this issue is only for Teams -> Teams calls?

    Can these users chat and join the meeting normally?

    If you use the same process for all users, this may be a delay for some users and it need at least 24H to take effect. Before then, user presence status may also not be correct.


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