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BlakeyJ-5792 avatar image
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BlakeyJ-5792 asked DSPatrick answered

Section Missing in Learning for Teams Voice Engineer Certification

Below are the Skills Measured in the Exam....but I am not finding any Training on this topic/matter.


Monitor and troubleshoot Microsoft Teams Phone (15-20%)
Monitor Microsoft Teams Phone
• configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
• configure Power BI reports for CQD
• monitor SBC health
Monitor and troubleshoot Microsoft Teams clients and devices
• troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs
• troubleshoot configuration profiles in Microsoft Teams
• configure Notifications & alerts in Microsoft Teams admin center
• monitor Microsoft Teams Rooms
• troubleshoot Azure AD Sign-in issues for Microsoft Teams devices
• troubleshoot user provisioning by using MCOValidationError
Troubleshoot call failure and call quality
• interpret Microsoft Teams media flows
• troubleshoot call failures by using client logs
• troubleshoot a missing dial pad
• troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 Admin Center
• troubleshoot tenant dial plans by using regular expressions and PowerShell
• troubleshoot dynamic emergency address by using client debug logs
• interpret E.164 Normalization Rules in a tenant dial plan
• analyze reverse number lookup
• troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool
• troubleshoot calls by using Real-time Telemetry
• troubleshoot calls by using Advanced Call Analytics
• troubleshoot calls by using the CQD
• inspect PSTN usage reports for SIP call failures
• analyze QoS markers by using a network trace
Troubleshoot Direct Routing connectivity
• troubleshoot firewall issues for Direct Routing
• troubleshoot certificate Issues for Direct Routing
• troubleshoot SIP options issues for Direct Routing
• investigate and diagnose calling issues by using an SBC SIP trace

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1 Answer

DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with course issues in dedicated forums here. (Participate\Ask A Question)
Courses and Course Content/Course Content Issue
Troubleshooting known issues

--please don't forget to upvote and Accept as answer if the reply is helpful--




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