question

Chris-1748 avatar image
0 Votes"
Chris-1748 asked JayceYang-MSFT edited

Outlook 2021 crashed

we changed from Office 2013 to Office 2021. Now Outlook crashed.

grafik-driver is new.




OUTLOOK.EXE
16.0.14332.20303
626b4bec
igd10iumd32.dll
30.0.100.9921
6144b786
c0000005
000b7e72
3d8
01d865f11aa7deec
C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8e0fb079c9c9c2fe\igd10iumd32.dll
3b1244e2-2b1f-4b1b-a171-fb080f396bb7

Das Handle ist ungültig

office-outlook-itprooffice-exchange-online-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

ChristyZhang-MSFT avatar image
0 Votes"
ChristyZhang-MSFT answered

Hi @Chris-1748 ,

Welcome to our forum.

Please kindly understand we only support English in our forum now, since your question is in French, I will try to understand your issue via machine translation, if there're any misunderstandings, please forgive me and re-edit your issue via English, thanks in advance.

Das Handle ist ungültig

After translation, it means: "The handle is invalid" error message". Based on my research on this, I found an official article introduced that this issue occurs because Windows in Windows 64-bit (WOW64) processes cannot duplicate non-pseudo handles from Process Environment Block (PEB32) processes. Please refer to it and check if it is your case:
"The handle is invalid" error message when you run a command that runs a script and saves the output to a file in x64-based versions of Windows Server 2008

If it is really your problem, please refer to the solution in the article. If it is not your problem, please provide more information about your problem so that we can better study:

  • Does this issue occur immediately after upgrading or after using for a period of time? If it is the latter, do you have any special operations before the issue occurs?

  • Does this issue occur with all users in your organization or specific users?

  • Does office2013 remain in your device? If so, please try uninstalling office2013 to check if there're any differences.

In addition, based on my experience, when Outlook crash, it's suggested that you could try the following steps in this article to troubleshoot :
202105-1.png

Hope the above help!


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



1.png (11.2 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.