Error in accessing whiteboard

Drey 1 Reputation point
2020-09-02T17:45:56.647+00:00

Hi,

I have a school MS 365 account and was recently trying to get access to a whiteboard shared by an instructor. Although, I was logged in, I was not able to get access to whiteboard. Instead, I got this error:

Something went wrong
TokenRenewalError

What does the error mean and how can it be resolved so I can get access to whiteboard both on the web and app?

Thanks.

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  1. Itch Sun-MSFT 2,531 Reputation points
    2020-09-03T01:56:00.813+00:00

    Office 365 is currently not supported in the Q&A forums, the supported products are listed over here : https://learn.microsoft.com/en-us/answers/products(more to be added later on). 
    For the related questions about Office 365 you can ask in here https://techcommunity.microsoft.com/t5/office-365/bd-p/Office365General
    Thank you for your understanding.

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